Last updated: January 18, 2011
If you have questions or concerns regarding this policy, you should first contact us at firstname.lastname@example.org
1. Information Collection
Information You Provide
If you register for a free account, we collect your email address and password and may collect certain demographic information, such as your time zone or country.
If you purchase a business account or other service from us, you must provide certain additional personal data on our order form; in particular, certain contact information (including your name, address, email address, and billing address) and financial information (including credit card number and expiration date, bank account number, or similar payment information), which we use for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. You will not be able to open an account if you do not provide the information that is identified as required in the account registration and/or purchase process.
When registering for an account or using other features on our Site, you may also have the option to provide business and additional demographic information to us. We encourage you to submit this information so we can provide you a more personalized experience on our Site, but such information is not required to use the Site.
If you submit a testimonial to the Site, we may collect your name, email address and any other personal data that you voluntarily include in your testimonial.
If you subscribe to a newsletter, we may collect your name and email address.
From time-to-time we may provide you with the opportunity to participate in our contests or surveys on the Site. If you participate, we may request certain personal data from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes demographic information (such as zip code), and could also include contact information (such as your name and address).
We may collect your personal data from third parties if you give permission for those third parties to share your information with us. For example, we provide you with the option of signing into our Site with your Facebook account details. If you do this, the authentication of your details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your SurveyMe account to be linked to your Facebook account.
If you are a survey respondent, we may collect personal data from you on behalf of the survey creator whose survey you have responded to. Survey creators may have their own privacy policies which apply to surveys that they create using our services and that detail how they handle your personal data. We encourage you to read any such policy. All responses to surveys are collected through SurveyMe are collected anonymously through the App and the Site but this feature does not prevent the creator from including specific survey questions that ask you for personal data. As between you and us, your submission of personal data is voluntary and you may opt out of responding at any time. However, if you do respond, you consent to its provision to us for the purpose of delivering our services to the survey creator.
If a user uses our tool to send you a survey invitation email, we collect your email address if the user provides it to us.
Internet Protocol (IP) Addresses
Other Information (Aggregated Information and Cookies)
In addition, we gather other information automatically and store it in log files, including, without limitation, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Site, to understand users' movements around the Site and to gather demographic information about our user base as a whole.
We also use "cookies" to recognize specific visitors and more quickly provide personalized content, or grant you unimpeded access to the Site. Cookies are small text files a Web site can use to recognize repeat users. With cookies enabled, you will often not need to fill in password or contact information. Information gathered through cookies also helps us measure use of our Site. Cookie data allow us to track usage behaviour and compile data that we can use to improve the Site.
Our Site is not intended for, and is not directed to, individuals under the age of majority in their place of residence ("minors"). Minors are not eligible to use the Site and must not attempt to register with the Site and/or submit any personal data to SurveyMe. SurveyMe does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we will delete this information as quickly as possible. If you have reason to believe that this has occurred, please contact us at email@example.com and we will delete any such information.
We require that minors not send any information about themselves to anyone over the Internet without obtaining their parents' or legal guardians' permission beforehand.
2. Information Use
Communications from SurveyMe
We will use your information to communicate with you and provide you with transactional messages in response to your inquiries, to provide the services you request, and to manage your account. For example, when you register for an account or recommend a third party to join SurveyMe through our referral program, you may receive a short welcome email.
We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. If you are a paid subscriber, you may also receive emails regarding your account status and billing. Generally, you may not opt-out of these transactional communications which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
As part of the registration process, we will ask for your express permission to use your information to contact you about other products and services that we offer as well as products and services offered by third parties in which you may be interested. You may opt out of receiving such communications from us at any time (but not the transactional emails described in the paragraphs above). Instructions for opting-out and unsubscribing from receiving these communications are included in each such communication sent to you, as well as described in the section below entitled "Opting Out of Communications from SurveyMe".
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe from newsletters at any time. Instructions for opting-out and unsubscribing from receiving newsletters are included in each newsletter sent to you, as well as described in the section below entitled "Opting Out of Communications from SurveyMe".
We use information that we collect from your participation in contests or surveys we create to notify contest winners and to monitor Site traffic or improve the Site (in the case of anonymous information collected in surveys).
We may post testimonials on the Site that you submit to us from time to time. We always request permission to post your testimonial on the Site, and we may use your information to contact you for the purpose of requesting such permission.
Sending Emails on Users' Behalf
At the direction of our users, we send survey invitation emails on behalf of them to email addresses provided by them. Each user's list of such email addresses is stored on our system, but the email addresses in those lists are not used by SurveyMe in any other way. The emails sent on a user's behalf appear to come from that user's email address.
You have the ability to export, share, or publish data from your surveys. We provide various features to export, share, or publish your survey questions, responses, and results in summary or detailed format.
We may also process your information, including your survey questions and your respondents' responses, as well as aggregated data we collect through survey results to help you with your own survey creation and analysis, and to help us provide and improve our overall survey services.
SurveyMe reserves the right to perform statistical analyses of user behaviour and characteristics. We do this in order to measure interest in, and use of, the various areas of the Site. Statistical analyses are performed on anonymous, aggregated data.
3. Data Controller
4. Sharing Information with Third Parties
We use third parties to provide billing services on our Site. When you purchase a service from us, we will share contact and payment information as necessary for the billing service provider to provide that service.
Other Third Parties
SurveyMe does not ever disclose your survey questions or responses unless you permit or request for us to do so.
SurveyMe may disclose survey questions and responses anonymously and by aggregating them with other users' survey questions and responses on an opt-in basis.
5. Disclosures Required by Law
We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.
6. Merger or Other Acquisition
7. Opting Out of Communications from SurveyMe
Upon request, SurveyMe will allow any user to opt out of our regular newsletter and from receiving emails about other products and services that we offer and products and services offered by third parties. You can contact us through our Help Centre by email (support@Survey-Me.co.uk), or follow the unsubscribe instructions included in each promotional email sent to you, including the newsletter.
Survey respondents may also opt out of receiving future surveys directly from SurveyMe via email.
8. Accessing, Changing or Deleting your Information
We endeavour to ensure that your personal data is accurate by collecting it directly from you and providing you with the ability to update it.
You can contact us at any time to access and obtain a copy of your personal data at support@Survey-Me.co.uk. If your personal data changes, or if you no longer desire our service, you may request us to correct, update, or delete your personal data at any time, or deactivate your account, by making the change on our My Account page, by emailing our Customer Support at support@Survey-Me.co.uk, or by contacting us by postal mail at the address listed below. We will respond to any request for access, correction, update or deletion without excessive delay, but in no event later than 14 days of SurveyMe's receipt of your request. We will promptly fulfil requests to delete personal data unless such data is required to be retained by law or the request is not technically feasible.
9. SurveyMe Security Statement
SurveyMe is aware of our users’ privacy concerns and strives to collect only as much data as is required to make our users’ experience with SurveyMe as efficient and satisfying as possible. We also aim to collect data in the most unobtrusive manner possible.
SurveyMe utilises some of the most advanced technology for Internet security commercially available today. When a user accesses secured areas of our site, Secure Sockets Layer (SSL) technology protects user information using both server authentication and data encryption, ensuring that user data is safe, secure, and available only to authorised persons.
SurveyMe requires users to create a unique user name and password that must be entered each time a user logs on. SurveyMe issues a session "cookie" only to record encrypted authentication information for the duration of a specific session. The session cookie does not include either the username or password of the user.
In addition, SurveyMe is hosted in a secure data centre environment that uses a firewall, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. The data centre is a highly protected environment with several levels of physical access security and 24-hour surveillance.
However, no method of transmission over the Internet, or method of electronic storage, is perfectly secure. Therefore, we cannot guarantee absolute security. If SurveyMe learns of a security systems breach that affects certain users, then we will attempt to notify those users electronically so that they can take appropriate protective steps. SurveyMe may also post a notice on our website if a security breach occurs.
If you have any questions about security on the SurveyMe website, please email us at firstname.lastname@example.org
11. Links to Other Web Sites
12. Contact Us
Email: Privacy Enquiries: support@Survey-Me.co.uk
User Support Enquiries: support@Survey-Me.co.uk
Press Enquiries: email@example.com
Mailing Address: Survey Data Solutions Limited, 57 Lugano Road, Bramhall, Cheshire, SK7 3HU, United kingdom.